Who would do this course?
This course has been designed for those wanting to pursue a career involving front office reception or administrative assistant duties.

What previous experience or knowledge do I need?
You need to have completed Certificate II in Business or have the equivalent level of knowledge.

How is the course carried out?
Training is usually carried out in a hands-on environment in small groups.
Some self-paced training and some one on one training and assessment may also be required.

Where is the course held?
The course is held at our Landsborough training premises.

How long does the course go for?
Length of the course is 13 weeks full time or 13 months part time.

What is my investment?
The cost of the course is $2800 and includes all resources, all training and, of course, having fun!

How do I enroll?
Ring us on 5494 8866 or email admin@smartlearn.com.au

What topics does the course cover?
To gain competency, you will be required to complete 12 units of competency as follows
• 1 core unit
• 11 elective units

The Core units are:
BSBOHS201A Participate in OHS processes

The Elective units are:
BSBCUS301A Deliver and monitor a service to customers
BSBADM311A Maintain business resources
BSBINM301A Organise workplace information
BSBITU302A Create electronic presentations
BSBITU303A Design and produce text documents
BSBITU304A Produce spreadsheets
BSBSITU307 Develop keyboarding speed and accuracy
BSBITU309A Produce desktop published documents
BSBWOR301A Organise personal work priorities and development
BSBCMM301A Process customer complaints
BSBWOR203A Work effectively with others

Note: Other units may be selected after discussion with the Training Manager.