BSB40307 Certificate IV in

Customer Contact

 

Who would do this course?
This course has been designed for those working in or desiring a career as a supervisor in customer contact centres or sales or office environments. Participants may have completed a Certificate III in Customer Contact and wish to expand their skills or may wish to progress to a Diploma of Business. 
 
What previous experience or knowledge do I need?
You need to have completed a Certificate III in Customer Contact or have the equivalent level of knowledge as well as basic computer skills.
 
How is the course carried out?
Training is usually carried out in a hands-on environment in small groups. Some self-paced training is required and some one on one training and assessment may also be required.
 
What topics does the course cover?
To gain competency, you will be required to complete 13 units of competency as follows
  • 7 core units
  • 6 Elective units
 
The Core units are:
 
BSBCCO402A         Gather, collate and record information
BSBCUS401A          Coordinate implementation of customer service strategies
BSBLED401A          Develop teams and individuals
BSBMGT403A          Implement continuous improvement
BSBMGT405A          Provide personal leadership
BSBOHS407A          Monitor a safe workplace
FNSICORG515A     Provide mentoring and coaching within the workplace
The Elective units are:
BSBCCO401A         Administer customer contact telecommunications technology
BSBCUS401A          Coordinate implementation of customer service strategies
BSBHRM402A         Recruit, select and induct staff
BSBINM401A           Implement workplace information system
BSBMGT402A          Implement operational plan
BSBWOR403A         Manage stress in the workplace
 
Where is the course held?
The course is held at our Landsborough training premises.
 
How long does the course go for?
Length of the course is 18 weeks full time or 18 months part-time
 
What is my investment?
The course includes all resources, all training and refreshments and, of course, having fun!
 
Does this course attract Government funding and incentives?
This course may attract Government incentives for eligible employees and employers.
 
How do I enroll?
Ring us on 5494 8866 for the next available times.
 

 

 

 


SmartLearn Training & Development supply the following countries
AUSTRALIA  CANADA  UNITED KINGDOM  UNITED STATES  


©2010  all rights reserved -  SmartLearn Training & Development -  ABN - 59 781 096 536
Location Address - Shop 13b, Landsborough Shopping Village
Landsborough Queensland 4550 Australia

This Shopping Cart is powered and hosted by
SmartLearn Training and Development