BSB30207 Certificate III in Customer Contact
Who would do this course? |
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This course has been designed for those wanting to pursue a career in business as a receptionist, administrative officer, sales representative or in a customer contact centre. Participants may have completed Certificate II in Customer Contact or wish to complete a Certificate IV in Customer Contact.
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What previous experience or knowledge do I need? |
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You need to have completed a Certificate II in Customer Contact or have the equivalent level of knowledge as well as basic computer skills.
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How is the course carried out? |
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Training is usually carried out in a hands-on environment in small groups. Some self-paced training and some one on one training and assessment may also be required.
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What topics does the course cover? |
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To gain competency, you will be required to complete 12 units of competency as follow
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6 core units
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6 Elective units
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The Core units are:
BSBCCO301A Use multiple information systems
BSBCUS301A Deliver and monitor a service to customers
BSBOHS301B Apply knowledge of OHS legislation in the workplace
BSBPRO401A Develop product knowledge
BSBWOR203A Work effectively with others
BSBWOR301A Organise personal work priorities and development
The Elective units are:
BSBFIA301A Maintain financial records
BSBINM301A Organise workplace information
BSBITU303A Design and produce text documents
BSBITU304A Produce spreadsheets
BSBITU309A Produce desktop published documents
BSBPRO301A Recommend products and services
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Where is the course held? |
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The course is held at our Landsborough training premises.
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How long does the course go for? |
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Length of the course is 16 weeks full time or 16 months part-time.
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What is my investment? |
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The course includes all resources, all training and refreshments and, of course, having fun!
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Does this course attract Government funding and incentives? |
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This course may attract funding under the Productivity Places Program for eligible participants. This course may also attract Government incentives for eligible employees and employers.
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How do I enroll? |
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Ring us on 5494 8866 for the next available times.
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