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Who would do this course?
This course has been designed for those wanting to pursue a career in the call centre industry in a customer contact centre. Participants may have completed Certificate II in Customer Contact or wish to complete a Certificate IV in Customer Contact.
What previous experience or knowledge do I need?
You need to have completed a Certificate II in Customer Contact or have the equivalent level of knowledge as well as basic computer skills.
How is the course carried out?
Training is usually carried out in a hands-on environment in small groups. Some self-paced training and some one on one training and assessment may also be required. It is preferable to be working in the retail industry, but if not some work experience will be required.
What topics does the course cover?
To gain competency, you will be required to complete 12 units of competency as follows
- 6 core units
- 6 Elective units
The Core units are:
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BSBCCO301A |
Use multiple information systems |
| BSBCUS301A |
Deliver and monitor a service to customers |
| BSBOHS301B |
Apply knowledge of OHS legislation in the workplace |
| BSBPRO401A |
Develop product knowledge |
| BSBWOR203A |
Work effectively with others |
| BSBWOR301A |
Organise personal work priorities and development |
The Elective units are:
| BSBFIA301A |
Maintain financial records |
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BSBINM301A |
Organise workplace information |
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BSBITU303A |
Design and produce text documents |
| BSBITU304A |
Produce spreadsheets |
| BSBITU309A |
Produce desktop published documents |
| BSBMGT401A |
Show leadership in the workplace |
Where is the course held?
The course is held at our Landsborough training premises.
How long does the course go for?
Length of the course is 16 weeks full time or 16 months part-time.
What is my investment?
The cost of the course is $2800 and includes all resources, all training and refreshments and, of course, having fun!
Does This course attract Government Funding and Incentrives?
This course may attract funding under the Productivity Places Program for eligible participants. This course may also attract Government incentives for eligible employees and employers.
How do I enroll?
Ring us on 5494 8866 for the next available course times and dates.
Or Alternatively send us a message through the Contact Us page. |
