BSB20207 Certificate II in Customer Contact
Who would do this course? |
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This course has been designed for those wanting to pursue a career in the call centre industry in a customer contact centre. Participants may have completed Certificate I in Business or wish to complete a Certificate III in Customer Contact.
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What previous experience or knowledge do I need? |
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You need to have attended Introduction to Computers or have the equivalent level of knowledge.
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How is the course carried out? |
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Training is usually carried out in a hands-on environment in small groups. Some self-paced training and some one on one training and assessment may also be required.
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What topics does the course cover? |
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To gain competency, you will be required to complete 10 units of competency as follows
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7 core units
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3 Elective units
The Core units are:
BSBCCO201A Action customer contact
BSBCCO301A Use multiple information systems
BSBCUS301A Deliver and monitor a service to customers
BSBIND101A Work effectively in a contact centre environment
BSBCMM201A Communicate in the workplace
BSBITU101A Operate a personal computer
BSBOHS201A Participate in OHS processes
The Elective units are:
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BSBPRO301A |
Recommend products and services |
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BSBSLS402A |
Identify sales prospects |
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ICAU133B |
Send and retrieve information over the Internet using
browsers and email |
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Where is the course held? |
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The course is held at our Landsborough training premises.
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How long does the course go for? |
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Length of the course is 11 weeks full time or 11 months part-time.
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What is my investment? |
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The course includes all resources, all training and refreshments and, of course, having fun!
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Does this course attract Government funding and incentives? |
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This course may attract funding under the Productivity Places Program for eligible participants. This course may also attract Government incentives for eligible employees and employers.
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How do I enroll? |
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Ring us on 5494 8866 for the next available times.
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