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Who would do this course?
This course has been designed for those wanting to pursue a career in the call centre industry in a customer contact centre. Participants may have completed Certificate I in Business or wish to complete a Certificate III in Customer Contact.
What previous experience or knowledge do I need?
You need to have attended Introduction to Computers or have the equivalent level of knowledge.
How is the course carried out?
Training is usually carried out in a hands-on environment in small groups. Some self-paced training and some one on one training and assessment may also be required. Training is usually carried out in a hands-on environment in small groups. Some self-paced training and some one on one training and assessment may also be required.
What topics does the course cover?
To gain competency, you will be required to complete 10 units of competency as follows
- 7 core units
- 3 Elective units
The Core units are:
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BSBCCO201A |
Action customer contact |
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BSBCCO301A |
Use multiple information systems |
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BSBCUS301A |
Deliver and monitor a service to customers |
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BSBIND101A |
Work effectively in a contact centre environment |
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BSBCMM201A |
Communicate in the workplace |
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BSBITU101A |
Operate a personal computer |
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BSBOHS201A |
Participate in OHS processes |
The Elective units are:
| BSBPRO301A |
Recommend products and services |
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BSBSLS402A |
Identify sales prospects |
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ICAU133B |
Send and retrieve information over the Internet using browsers and email |
Where is the course held?
The course is held at our Landsborough training premises.
How long does the course go for?
Length of the course is 11 weeks full time or 11 months part-time.
What is my investment?
The cost of the course is $2500 and includes all resources, all training and refreshments and, of course, having fun!
Does this course attract Government funding and incentives?
This course may attract funding under the Productivity Places Program for eligible participants. This course may also attract Government incentives for eligible employees and employers.
How do I enroll?
Ring us on 5494 8866 for the next available course times and dates.
Or Alternatively send us a message through the Contact Us page. |
